Personal Improvement

How many people does it take to sell a house?

Op Ed

Or another title – “At which point in the “I’m going to buy a house” cycle should I get excited?” Author’s note:  This post is not a complaint – I love what Heather & I do here at The Phoenix Agents.  But I do find myself missing the excitement which used to come with every [...]

22 October 2010 Read the full article →

Big Gulp – the most expensive product in history?

Op Ed

an Op Ed piece. New products hit the shelves every day.  Some of them introduce a new fad, fashion, or function to our society; others are trying to cash in on a current fad.  Some are improvements to things we already have; others change the way we live our lives.  For example, plasma TVs and [...]

6 July 2010 Read the full article →

Goal Setting – Achievements vs Habits (re-visited)

Op Ed

I wrote a series of posts last year related to goal setting (and achieving); today I wanted to re-visit the difference between an Achievement-Goal and a Habit-Goal, based on my personal experiences with training and exercise over the last few months… Achievement-Goal On January 29th I committed (and set a goal) to run a triathlon [...]

10 June 2010 Read the full article →

Great packing, moving idea

Lifestyle

Color-coded packing tape marked with the name of the room the stuff goes in. This is so cool!  U-haul.com sells this stuff, $2.95 for a 30yard roll. Frugalista bargain-hunter anal-retentive tightwad that I am, I wondered if I could do better on pricing.  I looked around online and found that OfficeMax sells ‘paper tape’ for [...]

8 April 2010 Read the full article →

Money Tip for the New Year

Lifestyle

A few days ago I heard a financial advisor** speaking on NPR and one thing he said made a lot of sense. I’m implementing it immediately and thought y’all – our readers – might like to hear it: Maintain 2 checking accounts. Use the 1st checking account to deposit your paychecks and pay the Big [...]

8 January 2010 Read the full article →

Treating People like People

Op Ed

<Personal rant coming> Some people/businesses treat their clients like they’re walking dollar signs.  It drives me crazy. Frustration. I had something out of the ordinary happen this week, which required actually going inside my local bank branch (gasp!); I needed a little personal assistance in tracking down a potential problem.  I didn’t get the help [...]

16 October 2009 Read the full article →

Now Serving Number 42. why a waiting list might work…

Op Ed

I’ve thought about this a lot over the years, but I’ve never had the (insert your own term here) to implement it officially… What would happen if a Realtor capped his number of active clients, and asked any additional clients to wait until he had enough capacity to service them properly? Common sense (and personal [...]

30 September 2009 Read the full article →

Customer Service Reminder follow up

Op Ed

I wrote a couple weeks ago about how NOT to do customer service (special thanks to Howard & Blum for providing this fine example.) Today I want to follow up with the rest of the story… I was in between appointments one day and had a few minutes to kill, so I poked my head [...]

6 August 2009 Read the full article →

A Customer Service Reminder

Op Ed

Sometimes we get a reminder to show us what customer service is all about.  (or not about, as the case may be…)  Yesterday I had one of those reminders. I have a couple of watches where I wanted to switch the bands from one to the other.  Same size watches, same manufacturer – should be [...]

24 July 2009 Read the full article →

Actions and Consequences – One More Drink

Op Ed

I met a woman this week who’s interviewing contractors (AGAIN) to do some remodeling to her home.  She has equity in the house, and although she would prefer to move, she doesn’t want to sell at the market’s bottom; instead she’s taking this opportunity to add square footage to her kitchen and family room and [...]

3 June 2009 Read the full article →

Have you run 125 miles yet?

Op Ed

It’s mid-May; getting closer to summer and almost half-way through the year.  I thought I’d follow up on a New Year’s Resolution post I wrote back in January, Consistency Counts, to see how you’re coming on your goals.. If you had been jogging 2 miles a day, 3 days a week, you would have already [...]

16 May 2009 Read the full article →