Vendor Reviews

Here’s the thing – when you drive a 13-year old truck with 260,000 miles, you’re going to need some help now & then.  So I was happy when someone referred me to Dave Dunch (owner of and mechanic at Fast Lane Motors).  And I’ve been even happier as time has passed.

Since many of us are keeping our cars a little longer than normal in this economy, I thought you might need someone you could trust, too.

I can say all sorts of nice words about Dave, but I’d rather share my first experience…

Leaving money on the table.

My car was sporadically not starting – not in a slow-to-turn-over way, but in a “click” way.  I couldn’t find a loose wire and both battery terminals were secured, so I went to Checker.  The guys at Checker thought I might need to replace my battery cables, but “unofficially” recommended I talk to Dave before spending $350 at the dealership.

I pulled into Dave’s garage, and he stopped what he was doing to look at my car.  He found some corrosion, and thought he might be able to do a quick fix rather than replacing the whole cable harness.  5 minutes later he had spliced & crimped a new connector onto the existing cable & my car was fixed.  When I asked how much I owed for the work, he replied “it’s a $5 part – don’t worry about it.”  (I opened my wallet anyway and guiltily gave him the lone $20 bill in there)

He could have charged me whatever he felt like, but he didn’t.  Wow – that was a surreal experience!

Good Guy; Good Work

Since then I’ve had Dave work on my alternator, starter, power steering fluid pump, catalytic converter, and probably a couple other things I’m forgetting.

My experience is always the same. Dave’s upfront & honest.  He’s a guy, rather than a corporation, so he can juggle his workflow easier to deal with emergency situations.  He stands by his work.  He offers multiple solutions to a problem (“I can fix it the Toyota by-the-book way for $700 or I can use a different part, just as high quality, and do it for about half the cost…”, or “I can jimmy it for you so it’ll work fine, but you’ll never pass inspection – you’ll have to come back to fix it for real before your emissions test – at least it’ll buy you six months to save up if you need to…).  He listens, explains, and teaches.  And he doesn’t intimidate by using words I don’t understand – he makes it all seem so simple.

Overall he’s a guy I trust, one of the good guys.  Having a car break down is at best inconvenient.  Having to worry about whether the mechanic is ripping you off is just extra stress nobody needs.  Here’s Dave’s number – put it in your phone today just in case you need it tomorrow.

Fast Lane Motors

Dave Dunch

23004 N 107th Ave, Peoria, AZ, 85383

602-647-9294

(** no payment or quid pro quo favors were received for writing this review.)

Your happy to spend $300 on repairs a couple times a year in exchange for not having a car payment Realtor,

Chris Butterworth


chris

Chris Butterworth spends more time analyzing statistics and reading economic reports than is healthy. He's also a husband, father, writer, and amateur photographer. In his spare time he trained for and competed in his first triathlon.

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Customer Service Reminder follow up

by Chris Butterworth on August 6, 2009

in Op Ed

I wrote a couple weeks ago about how NOT to do customer service (special thanks to Howard & Blum for providing this fine example.)

Today I want to follow up with the rest of the story…

I was in between appointments one day and had a few minutes to kill, so I poked my head into W R Williams Fine Jewelry in Arcadia, on the northwest corner of Indian School Rd and 48th Street.  My goal was the same as before – switch the two watchbands on my same-sized, same-manufacturer watches.

By now I had been carrying the two watches around in my car for too long, and I just wanted it done..

I asked if this was something they could do for me, and Mishell responded with a smile on her face – “sure – give me 10 minutes.”  I told her I would run next door to get a sandwich, and that I appreciated her help.

I came back 20 minutes later, and Mishell handed me both watches.

Mishell:  I think they look better this way.  Also, it looked like the black one had some water damage, so I opened it up and gave it a good cleaning, then tightened the seal as good as I could.  Hopefully it’ll stay water-tight for you.

(she made no motions towards the register or a receipt or anything like that.)

Me: Thanks.  (reaching for my wallet)  How much do I owe you?

Mishell:  Nothing – my pleasure.

Now, both jewelers lost out on their $12 repair fee.  But one jeweler also lost out on all future business and received a bad write-up online.  The other jeweler gained a customer and a referral source.

What can customer service do for you?

Your happy to see people doing it right Realtor,

Chris Butterworth


chris

Chris Butterworth spends more time analyzing statistics and reading economic reports than is healthy. He's also a husband, father, writer, and amateur photographer. In his spare time he trained for and competed in his first triathlon.

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A Customer Service Reminder

by Chris Butterworth July 24, 2009 Op Ed

Sometimes we get a reminder to show us what customer service is all about.  (or not about, as the case may be…)  Yesterday I had one of those reminders. I have a couple of watches where I wanted to switch the bands from one to the other.  Same size watches, same manufacturer – should be [...]

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It’s a Grind in Peoria

by Chris Butterworth June 24, 2009 Lifestyle

I need to be in Old Town Peoria this morning at 8:00, so I leave the house at my usual way-to-early time in the morning and head that way.  I like to get where I’m going before traffic gets bad, and I can always find a coffee shop to work from, right? This morning I [...]

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Help Around the House

by Heather June 20, 2009 Homeowner Help

A couple of weeks ago I met with Amanda Thomas who is the head of Moxie Girl. I was really impressed with her and with Moxie Girl’s services. Moxie Girl provides all kinds of home and personal “helper” kind of services. They do the kind of stuff that fills up your days but doesn’t add any [...]

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Local Fave Vendor, Scramble

by Heather February 21, 2009 Central Phoenix

The North Phoenix area has a new breakfast joint and it’s in a neighborhood that sorely needed more & better breakfast food. I’m so excited! Partly over the food, partly over the wi-fi, and partly because I know someone who knows someone who’s a co-owner of the spot, so I got to go to a [...]

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Eoconomic Downturn Hits Home in the Valley

by Heather January 10, 2009 Homeowner Help

Have you ever heard a Realtor say, “I got a guy for that [insert household repair job here].”  I say it to my clients so often that I make a joke out of it, complete with a fake Brooklyn accent and sweeping hand gestures: Hey, no worries. I gottaguy! Most of my Guys are small [...]

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Fresh and Easy in Phoenix

by Heather December 17, 2008 Lifestyle

There’s been a mini-explosion of new construction in the metro Phoenix area, in the form of about 2 dozen new Fresh and Easy food markets. Think of them like a cross between Whole Foods and Trader Joe’s – quality food at discount prices. There are 3 new F&E markets within a 10 minute drive of [...]

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Favorite Local Vendor, Sweet Republic

by Heather November 3, 2008 Lifestyle

This post by guest blogger and my good friend Pat E. I visited Sweet Republic last Saturday between soccer games with friends (Trudy and Liz) & their 14-year-old sons (Noah and Spencer). While I’ve been to SR twice and have loved it, I’m nervous  about their future because it has been empty both times. Why, [...]

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Rainbow Donuts, a Local Favorite

by Heather October 17, 2008 Lifestyle

Wondering why a real estate blog has restaurant reviews? First, I love to eat. Second, I work with quite a few out of towners buying Phoenix real estate for the first time and they almost always ask for restaurant suggestions. Eating my way through Phoenix, just to serve! Rainbow Donuts 15834 N Cave Creek Rd, [...]

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Favorite Local Vendor – Ductz

by Heather June 22, 2008 Homeowner Help

There’s some disagreement in the general public about whether cleaning your home’s ducts is actually worthwhile. Some say the air circulating through the ducts surely cleans them out. Others swear by duct cleaning, saying it improves overall circulation and even prevents the build up of microbes and mold inside the ducts. I won’t weigh in [...]

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Favorite Local Vendor – Sleep America

by Heather June 14, 2008 Lifestyle

I realize that Sleep America isn’t really local in the sense I usually use the term “Favorite Local Vendor”. They have 40 locations across Arizona and I usually reserve the term for local, one-store only, Mom-and-Pop shops. Today I wanted to highlight the excellent customer service on display at the Biltmore area Sleep America. One recent hot [...]

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