Wells Fargo: penny-wise and pound-foolish?

by Chris Butterworth on February 5, 2009

in General Musings,In The News

It’s been reported that Wells Fargo has canceled a lavish trip for employees to Las Vegas due to public outcry and congressional scorn.  Rep Shelley Moore Capito, a West Virginia Republican who sits on the House Financial Services Committee, says

“Let’s get this straight:  These guys are going to Vegas to roll the dice on the taxpayer dime?  They’re tone-deaf.  It’s outrageous.”

Now, my opinion of the banks’ behavior over the last few years is lower than just about anybody else’s in the blogosphere.  I’ve written several articles expressing my disappointment.

However, today I’m going to argue Wells Fargo’s side of the story…  (full disclosure – I worked for Wells Fargo Services Company at one time in my life before real estate, and still have many friends who work there.)

First I need to make some assumptions about the cost of the trip.

  • 12 nights in a top-flight Vegas resort-casino..  They’re probably getting a price break for having such a large group, and they’ll get weekday rates most of the trip.  Let’s assume $250 per night.
  • Assuming 25% of the attendees are spouses of Wells Fargo employees, we can reduce 25% of the hotel expense.
  • I’ll assume $100 per day per person for food.
  • $1000 per person for travel to & from the event.
  • $100,000 for the group’s entertainment.  Spread this into the 1,000 attendees and it’s $1,000 per person.
  • ($250 per night * 12 nights * 75% = $2,250 accommodations)  PLUS ($100 per day * 12 days = $1,200 food) PLUS ($1,000 travel) PLUS ($1,000 entertainment) EQUALS $5,450.
  • I want to be conservative, so I’m going to round up to $7,500 per person for the trip.

Next, let’s talk about who is attending this “junket.”

Wells Fargo employs over 100,000 people.  I assumed above that 25% of the 1,000 attendees are spouses of Wells Fargo employees, which means that 750 employees are invited to attend.  That’s less than 1% of the employees – a very select few.

These select employees range across all pay levels and job titles – tellers, customer service representatives, computer programmers, financial analysts, managers, executives..  They’re the  best of the best, the people who drive the company to meet its objectives.  They’re the first ones in the office in the morning, the last ones to leave at night, and the ones who bring their work home on the weekends.  They’re the ones everyone else goes to with questions, who take initiative, make great decisions, and never miss work.  In short, they’re the most important employees the company has – the ones whose departure from the company would cause a significant loss!

Given that context, it would be reasonable to give these top-flight, most-important, key employees a $7,500 raise to their salary, right?  But the trip to Las Vegas is even better than a raise!

* It’s a one-time expense, which must be re-earned each year.

* It can be transferred to a different employee who excels the next year.

* It’s a public display of a job well-done, which makes people feel appreciated.

** The employees who attend the trip will have a special connection with the company and the company’s top officers, which will make them less likely to leave in the future – and that’s the very goal of the trip in the first place!

So although I agree with Wells Fargo’s “junket in Vegas”, I find myself once again disagreeing with a bank.  I think Wells Fargo would have made a better decision if it had stood up and made its case – this isn’t a lavish party with tax payer dollars; it’s a thank you to the employees who work for about half their stated hourly wage and who make the company what it is.  Replacing these employees (or having them work “regular hours”) would take at least 2 new employees, which makes $7,500 seem like an awfully small number!

Your disappointed with Wells Fargo’s decision Realtor,

Chris Butterworth

chris

Chris Butterworth is: Realtor. Analyst. Husband. Father. Writer. Amateur Photographer. Triathlete. Soccer Dad. Big fan of technology, efficiency, and the Arizona Wildcats.

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{ 3 comments… read them below or add one }

Heather Barr February 10, 2009 at 9:12 am

Chris, I see your point and agree too. Same thing with the big media story about the ‘Wall Street bonuses’. Media trumpets “big bonuses given out with taxpayer dollars!” but neglects to mention (or mentions very quietly, once) that most Wall Streeters make the majority of their income from that annual bonus. I’m noticing a LOT of this sort of lazy reporting about the economy lately and I’m about as angry at journalists as I am at politicians and Wall Street types.

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Chris February 10, 2009 at 7:57 am

Updates:

1. a source inside Wells Fargo sent me an email to update my details – each employee who would have attended this trip would have only stayed for 4 days. (Can’t have key employees out for 2-3 weeks, right?) This would cut the hotel costs by 2/3.

2. another Wells insider let me know that the CEO, John Stumpf, made a statement to employees which was very similar to what I wrote above.

3. @myrtle beach rentals – did you actually read what I wrote? I don’t think this trip was pointless at all; I totally agree with spending a couple thousand dollars to reward an employee who works her tail off all year long.

Wouldn’t you give your assistant a little something extra after he works all weekend on a marketing program for you, or give him a year-end bonus if he’s been money all year long and you did well because of him? I hope so! This is the same concept, but we’re talking about 1,000 people in an organization with > 100,000 employees.

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myrtle beach rentals February 8, 2009 at 7:34 am

sounds like it would have been a good trip :) where do these copanies get off spending millions on pointless trips?

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